Keystones and Rivets

Governance and Government

We weren’t sure whose chin hit the floor first.

“He did say 25 million, didn’t he?” asked The Pebble.

“Yip”, I replied.

We had just begun watching a news broadcast about the latest data security breach by a British government department, Her Majesty’s Revenue and Customs (HMRC).

25 million personal records, including the banking information for every family in the UK with a child under the age of 16, had been written with only password protection onto two CDs which were subsequently “lost in transit”.

The UK Prime Minister, Gordon Brown, said that the security breach was down to “Failure in implementing the proper procedures.”

He went on to explain that:

1. “Only authorised staff should have access to protectively marked information”
2. “Information must not be removed without appropriate authorisation”
3. “Encryption should be used whenever information is being sent”

Nuts and bolts and dataflows

“Morning…guess what?  The Bengals won yesterday”.

The Pebble loves American Football.

At this time of year, his mood on a Monday morning isn’t difficult to gauge.

If he starts to talk about his beloved team from Cincinnati, we know they won the night before and he is a happy man.  If he doesn’t say much about anything until lunchtime, then it’s a sure bet that they lost.

Mondays mornings have been a bit quiet lately.

This week, though, he was in high-spirits.  Not only had his team beaten “The Ravens”, he told us, but he had won the grand sum of £5 by betting on the match.

“All the drinks are on me”, he laughed.

We could hardly contain our excitement.

When indulging his gambling vice, The Pebble uses something called a betting exchange.  These exchanges are peer-to-peer websites that act as brokers between people who, instead of trading stocks or commodities, trade odds on the outcomes of sporting events.  The sites earn revenue by taking a commission from each winning bet.

Succession Planning

A company I worked for a while ago had a novel approach to managing “indispensible” staff.

“It’s better for them to leave on our terms rather than theirs,” one of the senior personnel managers enthused.  “You never know when they might leave, and it could be at the worst possible time for the company, so better to just let them go during a quiet spell”.

Well, every department has a lynch pin, a person who can deliver to clients with consistency and who can be relied upon when the chips are down.  Surely, sacking them can’t possibly be the answer?

Enterprise Applications and User Interfaces

Nick Carr recently made reference to an article by Khoi Vinh, Design Director at the New York Times, about “the user-unfriendliness of enterprise apps”.

Khoi made an interesting point, that “...enterprise software rarely gets critiqued the way even a US$30 piece of shareware will.”  His basic premise is that the $30 software reaches a larger audience than an enterprise application, an audience which is more vocal and that helps shape the User Interface (UI) and software’s future development.  In contrast, an enterprise application doesn’t receive the same level of feedback therefore it remains an unfriendly application.

But to me that’s like saying that because the affordable Volkswagon Golf is the most used car in Europe, with lots of feedback through the dealer network, it is easier to drive than a 6.6L V12 660bhp Lamborghini Reventón.